How can we help?

Find a quick answer and get back to your words.

Getting started

Do I need the desktop app to use Chrome?
No. Open the LazyBoard extension and choose Open dashboard to create and manage snippets. The Chrome extension works independently of the desktop app.
Which downloads are available?
The macOS app supports Apple silicon (M1 or newer) and Intel Macs. The Chrome extension is coming soon. Windows is coming to Microsoft Store. Linux desktop downloads are not available yet. The existing mobile apps remain on the App Store and Google Play.
Can I work offline?
Yes. The desktop app and installed Chrome extension can use and edit downloaded snippets offline. Registration and synchronization need a connection.

Account & sync

Will my mobile library sync with desktop?
Not yet. Desktop and Chrome share the new account system. Mobile accounts and libraries are separate.
How do I register or reset my password?
Create an account in the desktop app or the Chrome extension’s dashboard, then verify your email. Use Forgot password on the account sign-in screen to reset it.
Where is my library saved?
The desktop app stores your library on your computer. Chrome stores it in your browser profile. Signed-in account libraries sync with the server; local libraries are only imported into an account when you choose to do so.
Are subscriptions live during testing?
Billing is currently configured for sandbox testing. See and your Coming soon for plan details. Mobile purchases are separate.

Using snippets

Why doesn’t a shortcut expand?
Check that expansion is not paused, the shortcut matches exactly, and the app or website is not excluded. Chrome’s internal pages, password fields, and some complex editors do not support insertion. Try Copy if insertion is unavailable.
How do I back up or restore snippets?
Use Settings → Export backup. Import backup restores a versioned JSON file into the current library. Deleted snippets and folders can be restored from Trash.
How can I send a bug or suggestion?
Use Share feedback in the dashboard or app, or visit Support. An account is not required. Include the platform and steps, but leave out private snippet content.

Mobile

How do I set up the mobile keyboard?
Where can I find help with mobile purchases and permissions?
Visit the mobile keyboard FAQ. Mobile purchases are separate from desktop and Chrome subscriptions.